Frequently Asked Questions
Everything you need to know about our premium floral arrangements and home delivery.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 2:00 PM local time. Please note that availability may vary during peak holidays like Valentine's Day or Mother's Day.
How can I ensure my flowers stay fresh for longer?
To maximize the life of your bouquet, trim the stems at a 45-degree angle upon arrival, place them in clean water with the provided flower food, and keep them away from direct sunlight and drafts.
What is your return policy if I am unhappy with the quality?
We strive for 100% satisfaction. If your flowers arrive damaged or wilted, please contact us within 24 hours with a photo of the arrangement, and we will provide a replacement or a full refund.
Can I customize a specific floral arrangement?
Absolutely. You can contact our expert florists directly via our bespoke service line to choose specific blooms, colors, and vases to match your home decor.
Do you deliver to hospitals or office buildings?
Yes, we deliver to most commercial addresses, including hospitals and offices. Please ensure you provide the specific room or suite number and a contact phone number for the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.